You won’t work on any home improvement projects until your spouse submits a Change Request…

If your food order gets screwed up, you can’t leave the restaurant until you have a Post Implementation Review…

You refer to the library as the Knowledge Management System…

When asked if you’re visiting in-laws for Christmas, you respond “it’s not in the Service Pipline…”

You explain to your children that a “booboo” is an Incident, getting tonsils removed is Problem Management, and a dental exam is just an Event…

You use Strategy Generation to plan your next vacation…

Birthday and Christmas “wish lists” are submitted through Request Fulfillment, complete with an online Service Catalogue…

Family members are referred to as stakeholders…

When arguing with your spouse, you state they’re not meeting OLA’s…

You tell little kids that Santa Clause isn’t real while the CMDB is…

You scratch out “Report Card” and write “KPI…”

Anyone that copies keys in a hardware store is referred to as Access Manager…

You justify purchasing multiple iPad’s as simply Availability Management…

You create a blog with “ITIL” in the title.

 

 

 

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Started working in IT in 1999 as a support desk analyst as a way to help pay for food during college. Studied Electrical Engineering for two years before realizing biochemistry was more fun than differential equations, and so ultimately graduated with a Biology degree in 2006. Having (reluctantly) failed at getting accepted into dental school, embraced working in IT and has gone broke becoming an ITIL Expert. Likes to jog, sing camp songs, quote Mel Brooks movie lines and make dumb jokes and loves working for an Israeli tech company where December 25th is a regular work day.