ITIL® and Me

In the trenches with ITIL and ITSM.

Categories

Ideas for ITIL (17)
Just Another Day (11)
Lessons Learned (34)
Observations (74)
Opinion (60)
People (7)
Rants (28)
Technology (20)
What Others Say (13)

WP Cumulus Flash tag cloud by Roy Tanck and Luke Morton requires Flash Player 9 or better.

Browsing Posts in Just Another Day

itSMF Podcast for March of 2011!

March 15, 2011 No comments

I truly can’t believe it – I actually, to my complete and utter surprise, made it onto the itSMF podcast for March.  Now, before you start sending me photos to autograph, please take a few minutes and enjoy the thunderous silence of my voice on this broadcast.  Not only that, but my insight and wisdom […]

Just Another Day none

Being The Bad Guy Is a Good Thing (I think)

June 24, 2010 1 comment

Often in my job I’m referred as a “bad guy” (since I’m 6’4″ I’ve considered wearing a Darth Vader costume to work, but that’s a topic for another day).  The idea of being a bad guy at my job is something I’ve been used to ever since I started working in my department, and my […]

Just Another Day, Lessons Learned none

ITIL Service Owner and Accountability

June 23, 2010 No comments

I’ve been working to help a coworker resolve an issue on a Service that’s involved with multiple systems.  At one point an email was sent from an analyst and they gave the “it’s not me” response.  This is where Customer Service suffers at the hands of the “not my department” mentality.  Too often analysts/programmers/support staff […]

Just Another Day, Lessons Learned, People none
Powered by WordPress Web Design by SRS Solutions © 2024 ITIL® and Me Design by SRS Solutions