ITIL® and Me

In the trenches with ITIL and ITSM.

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Ideas for ITIL (17)
Just Another Day (11)
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Browsing Posts in Ideas for ITIL

Next for ITIL 7 – Behavioural Management

March 1, 2012 No comments

Let me begin by stating that I wasn’t sure if the next iteration would be ITIL V4, ITIL 20xx, or ITIL 7 (after Microsoft’s change in their naming convention that ITIL seems to be following), so I’m taking a gamble and sticking with the M$ pattern in the hopes that I once again can brag […]

Ideas for ITIL, Opinion none

The 5 Day Assessment…

October 23, 2011 1 comment

Five days down at the new place of work and I’m pretty sure it’s where I need to be as an ITSM practitioner.  Incident Management is at a CMMI level 2 (maybe more 1 ½).  Change Management is something almost entirely different, and I would say that’s the most mature of the processes, and that […]

Ideas for ITIL, Observations none

Is the OGC Really Microsoft in Disguise?

June 28, 2011 No comments

I started down this ITIL journey at the end of 2008 and wow, has it been one bumpy ride.  Back when I first learned about ITIL V3 I thought “this is some pretty good stuff,” and instantly I knew I wanted to continue on to become an ITIL “Expert.”  After I took a few courses […]

Ideas for ITIL, Observations, Opinion, Rants none

International ITIL® Day?

June 2, 2011 No comments

It’s been several days, even weeks, since I posted a new blog entry and I just want to let everyone know that yes, I am fine – if you can count studying for ITIL Expert accreditation as “fine.”  Either way, I’m almost there and during these past few days I’ve been contemplating a new blog […]

Ideas for ITIL, Rants none
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