I can’t even recall how many times I’ve been in this situation: A new release goes out and several new features aren’t working properly. Worse yet, existing functionality is now compromised. This was a common occurrence during my incident management days, and I hear about it throughout the IT Service Management world. The absolute worst […]
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****** Non-Spoiler Alert ****** If you’re reading The Phoenix Project and are sitting on the edge of your seat, just waiting to know the outcome, then…feel free to keep reading this post. This is a novel about IT, and there’s certainly no reason to think it doesn’t have a bit (or a lot) of fantasy […]
Despite the fact that my “gamification fame” has fallen into the deep annals of my past, I still can’t help to come across news or articles of the topic. Recently (I started this draft recently afterwards, but it’s been some time now), someone had posted a question on the Back2ITSM Facebook group asking for interpretations […]
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