Lessons Learned - ITIL® and Me

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So Long, and Thanks for All the…ITSM?

July 12, 2012 Michael 2 comments

How quickly time has passed. It seems like it was only a few months ago in which I was a youthful and naive ITSM practitioner, recently hired on to work as a ServiceNow (I’ll miss you hyphen) administrator and ready to go out and make a name for myself in the ITSM space. Oh wait, […]

Lessons Learned, Rants none

If 5% of Companies Have Successfully Implemented CMDB, Who Really Knows What They’re Doing?

April 4, 2012 Michael 1 comment

You’ll have to pardon me if this blog article is a bit of a rant, but it will be one so I’ll warn you in case you’d rather spend a few minutes watching the next famous furry animal make some dumb face on Youtube (I still crack up at the dramatic look video). During the […]

Lessons Learned, Observations, Rants none

My Post Pink Post…

February 23, 2012 Michael No comments

Another conference has come and gone and this time I had the privilege to present at the infamous Pink Elephant of 2012. I’m not sure what one is called when they make such a feat in their life, so I’m going to state that I’m now a “pinkie” in the hopes it catches on and […]

Lessons Learned, Observations, Opinion none

What We Can Really Learn from Social Media

January 29, 2012 Michael No comments

I’ve been wanting to write a blog post dealing more with “what we can really learn” from Social Media, and then I read this: Social ITSM – A Skeptical View. Needless to say, I immediately had two thoughts after reading the article. The first one went along the lines of “damn, this guy knows how […]

Lessons Learned, Observations, Rants none

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