OK, so there’s no secret that I’m working on building gamification into an ITSM tool out there (and vendors, if you’re reading this, I recommend doing the same with your software). So we’re almost ready to go release this thing into the wild, and I swear there’s something I’m missing. But what could it be? […]
Browsing Posts in Lessons Learned
OK Matt Beran, this post is for you… So, as I mentioned in a previous, unfinished post (http://www.itilandme.com/?p=498), I’m working on building gamification into S***-**w. In my original blog article, I wanted to go over more details as to exactly how we’re building our game, but then my smart-ass conscious got the better of me […]
What do most people say when they take their company down the path of ITIL or ITSM? It’s “We’re adopting ITIL” or “We’re adopting IT Service Management.” Point being, the phrase “adoption” is commonly used. A few months ago I had a great laugh with my itSMF colleagues over that particular phrase. Someone even wanted […]
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