ITIL® and Me

In the trenches with ITIL and ITSM.

Browsing Posts in Lessons Learned

So tomorrow is my first day at a new place of work. One of the reasons why I took the new job isn’t because it’s an epitome of ITSM and a place where everything is perfect – such a place probably doesn’t exist and sounds terribly boring anyway (I like challenges). So I’m going into […]

(Note: I started the blog while waiting at the airport, but since it (obviously) takes less than 72 hours to return home, I finished the blog post while at my house. Needless to say, I am not changing any of the grammar to have the correct tense, however, I don’t mind putting this disclaimer in […]

Yesterday, one of my colleagues pointed me to a very interesting case study surrounding a person that leveraged Twitter as a way to seek medical attention.  You can read the article here http://advancingyourhealth.org/highlights/2011/04/27/can-twitter-help-save-lives-a-health-care-social-media-case-study-part-i/, but I’ll also give a quick synopsis:  A grandmother had major health problems and the hospital in South Georgia was not able […]

So I was watching the movie Zombieland recently (you know, with the guy that played Mark Zuckerberg in some Facebook knock-off movie that I refuse to see) and a few scenes from the movie felt very familiar to me, and not in a good way.  Some time ago at work, we went through an upgrade […]