I’ve been having a great time sitting in presentations and seminars about Problem Management and I can’t help to come across a recurring theme; organizations that have successfully implemented Problem Management provide a documented and official training manual for the I.T. personnel. I’m not referring to the policies, but the actual “here’s how you problem […]
Browsing Posts in Lessons Learned
This post will definitely fall under the “lessons learned” category and has to do with a Service Catalogue not really being on the high priority list for IT in hospitals. At the past itSMf Fusion 10 conference I met a few fellow ITSM’ers that also work in hospitals, and when asked about implementing a Service […]
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