ITIL® and Me

Here’s the problem my organization has been recently facing; we’ve been needing to take down our electronic medical record system (EMR) for a few minutes to fix a Problem, but the established downtime window is over a week away.  So during this time while waiting to implement the fix we’ve been needing to spend several […]

I just read this post from the ITIL Wizard (http://www.itskeptic.org/node/1861) and first I have to say, I love the humor when it comes to all the acronyms (or are they abbreviations?).  The article does touch on a very common theme I notice in my own work place and that’s the escalation of Requests through Incidents.  […]

It’s been about a year now since the new director with ITIL experience started here and as I think back to the different road maps and plans for changes I realize that this organization moves at a very, very, very slow pace.  So slow that often it doesn’t even feel like much progress has been […]