ITIL® and Me

In the trenches with ITIL and ITSM.

Browsing Posts in Lessons Learned

I came across another great ITIL posting that has a nice excerpt on the importance of Service Ownership. This fits in perfectly with my current organization because as of now we don’t have the greatest track record on ownership, so when an improvement needs to be made the “blank stare” look is often given. If […]

I subscribe to The IT Skeptic since I don’t believe that ITIL is the end all, be all answers to I.T. processes.  Don’t get me wrong, I love it, but I just don’t believe in “drinking the coolaid” of any belief or methodology and even though I refer to my Service Operations book as 1/5th […]