I started down this ITIL journey at the end of 2008 and wow, has it been one bumpy ride. Back when I first learned about ITIL V3 I thought “this is some pretty good stuff,” and instantly I knew I wanted to continue on to become an ITIL “Expert.” After I took a few courses […]
Browsing Posts in Observations
OK, so I’ve been busy – but that doesn’t mean I haven’t thought up some content that I would love to post. We’re getting closer to putting in our new Service Management tool and with any project, we’re running into the usual resistance, complaining, etc. It was during this time that my boss made a […]
Yesterday, one of my colleagues pointed me to a very interesting case study surrounding a person that leveraged Twitter as a way to seek medical attention. You can read the article here http://advancingyourhealth.org/highlights/2011/04/27/can-twitter-help-save-lives-a-health-care-social-media-case-study-part-i/, but I’ll also give a quick synopsis: A grandmother had major health problems and the hospital in South Georgia was not able […]
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