Last week I was talking to a vendor representative for a service management tool. The meeting went pretty well but there was one part that I just had to bite my tongue on because my “matter of fact” personality would have been harsh. The rep was discussing how the new version of the tool (which […]
Browsing Posts in Observations
So yesterday, I was sitting at my desk, listening to an online ITIL training course and going about my happy go-lucky day, when a group of people came walking through my area. One of the individuals of this group stopped at my cubicle and said “Hey, it’s Michael from Yammer.” (If you don’t know about […]
I really don’t know how to express this opinion so I thought it best to ask…why does it seem like ITSM software is behind the rest of the industry? And maybe I’m wrong in having this opinion, but we recently went through choosing a vendor for a Service Management tool and I wasn’t seriously impressed […]
If there’s one movie about self-confidence that I love it’s You Don’t Mess with the Zohan. If you have no idea what I’m talking about, go see the movie. On one hand I absolutely love the cocky attitude portrayed by Adam Sandler, but at the same this is absolutely the worst mentality to have when […]
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