ITIL® and Me

In the trenches with ITIL and ITSM.

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Just Another Day (11)
Lessons Learned (34)
Observations (74)
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What Others Say (13)

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Browsing Posts in Observations

The Service Management Triad

October 27, 2010 No comments

I’ve been having a great time sitting in presentations and seminars about Problem Management and I can’t help to come across a recurring theme; organizations that have successfully implemented Problem Management provide a documented and official training manual for the I.T. personnel.  I’m not referring to the policies, but the actual “here’s how you problem […]

Lessons Learned, Observations none

Why I Don’t Keep a “To Do” List

October 13, 2010 No comments

I always complain to myself on how I just don’t ever seem to getting around to making a task or “to do” list.  The problem isn’t that I have nothing to do, it’s more like I have a lot to do and they’re all in different directions (common mistake with living in both Problem and […]

Observations none

Great Things from itSMf Fusion 10!

September 22, 2010 No comments

It’s been a great few days at the itSMF Fusion 10 conference and I have to say I definitely had a great time.  Met a lot of brilliant people, came across some new and useful information (as well as not so new information – but that’s expected), and I had opportunities to meet some other […]

Lessons Learned, Observations, What Others Say none

No chance of being different with this crowd…

September 20, 2010 No comments

So I get up this morning and put on my blue shirt and dark suit thinking “damn, I look pretty good.”. Lo and behold just about everyone else is wearing blue. Not all the same shade, but pretty close. So much for originality.

Observations none
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