I was just listening to the itSMF podcast and the topic of marketing and getting the business to understand the value of I.T. services reminded me of a simple, yet important lesson I learned in life. For a while (during my “what do I want to do for a living” period) I worked for my […]
Browsing Posts in Observations
The IT Skeptic has a great blog post about discrepancies in the Service Transition and Service Design books about the definition of a Service Owner. I love ITIL, but I’ll definitely agree it’s not perfect. If you’d like to read the post (which I suggest you do) here’s the link: http://www.itskeptic.org/about-itil-service-owner. Once again I’ll ask […]
Here’s the problem my organization has been recently facing; we’ve been needing to take down our electronic medical record system (EMR) for a few minutes to fix a Problem, but the established downtime window is over a week away. So during this time while waiting to implement the fix we’ve been needing to spend several […]
I just read this post from the ITIL Wizard (http://www.itskeptic.org/node/1861) and first I have to say, I love the humor when it comes to all the acronyms (or are they abbreviations?). The article does touch on a very common theme I notice in my own work place and that’s the escalation of Requests through Incidents. […]
Comments