ITIL® and Me

In the trenches with ITIL and ITSM.

Browsing Posts in Observations

It’s been about a year now since the new director with ITIL experience started here and as I think back to the different road maps and plans for changes I realize that this organization moves at a very, very, very slow pace.  So slow that often it doesn’t even feel like much progress has been […]

Just about everywhere I turn there’s some kind of discussion or article about “Changing the Culture.”  From one of the latest IT Skeptic’s posts (http://www.itskeptic.org/node/54) there’s a reference to a survey completed by Gartner that shows the number one hurdle of implementing ITIL is due to having to change the culture.  Don’t believe me?  Here […]

Bringing change into an environment that has been wrapped in long standing habits, does “change” become its monster?  Change happens everyday in everyone’s life, but are “companies”, “people”, “industries” ready for the shift that will be taking place? As this new process enters new areas, are changes happening for the better good or for the […]

I was reading a blog post that tries to answer the question “Is DevOps Subversive?” and my first question was “what is this DevOps thing anyway?” After doing some reading about the subject (check out http://dev2ops.org/blog/2010/2/22/what-is-devops.html) I pretty much came to the conclusion that this is the kind of mentality that ITIL tries to promote […]