ITIL® and Me

In the trenches with ITIL and ITSM.

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ITSM Tool

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Right now my department is looking to find a replacement for its current ITSM tool.  What I’ve noticed is that a lot of the tools out there are showing off “quick step” or “single step” functionality.  These hot new features make life a lot easier as they take common tasks and integrate the results into […]

Since I’ve only worked in one health care environment (it being my current job), I’m trying to find the best way to build a category list for use in a ticketing system.  So far I’m following the thoughts that it’s going to be best to consider a health care service as a top level branch […]

The Webster dictionary defines important as viagra without a prescription “marked by or indicative of significant worth or consequence : valuable in content or relationship.”  let’s take the first part of this definition “marked by”, it appears that many of use mark what is important and what is not.  Going with the post “Bubble” culture, […]

I’ll keep this post short and to the point; beware of the “Bubble Culture.”  My manager also referred to this as “The Silo’s,” but even though a silo may be a better metaphor, I like the idea of bubbles.  First, the word “bubble” is just more fun to say, and second, as difficult as it […]