As I’ve been working on Problem Management at my job I’ve realized that problem solving in this organization is almost like running a mini project. I’m sure in the perfect ITIL world Problem Management flows beautifully into Change Management once a Root Cause is found and a Change needs to be made to fix it, […]
Browsing Posts in Observations
I came across another great ITIL posting that has a nice excerpt on the importance of Service Ownership. This fits in perfectly with my current organization because as of now we don’t have the greatest track record on ownership, so when an improvement needs to be made the “blank stare” look is often given. If […]
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