ITIL® and Me

In the trenches with ITIL and ITSM.

Browsing Posts in Observations

I usually like to keep my “end of the year” posts very simple.  I think my entry last year had a theme that went “so long 2011; don’t let the door hit you on the way out,” and if I weren’t lazy I’d go back to read it for certainty.  Fortunately, I’m going to keep […]

Being a person that works with technology in the 21st century, I just can’t help but draw parallels of my everyday experiences to today’s technological fads. This past Saturday, I was sitting in synagogue and happily enjoying my “unplugged” time (I try to practice the Sabbath Manifesto, even though I’m not always 100% successful) and […]

Despite the fact that my “gamification fame” has fallen into the deep annals of my past, I still can’t help to come across news or articles of the topic.  Recently (I started this draft recently afterwards, but it’s been some time now), someone had posted a question on the Back2ITSM Facebook group asking for interpretations […]

Ahhh…yes, another conference is over, so do you know what that means? If you said “a large population of the ITSM population is hungover,” you’re only partly right. It also means that it’s time to write-up a post conference blog article. Compared to my previous conference related posts, you’ll find this one to be a […]