A while ago I was having a conversation with a friend and former colleague in which we were discussing a certain problem related to Change Management (I apologize I’m not ITIL 2011 compliant; I meant change management). See, my friend works as the change manager and she was trying to figure out how to speed […]
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Shortly after my (what I consider) triumphant success at the Pink Elephant conference last month (you know, that whole gamification thing I yammered on about for a while), I set my nose back to the grindstone and began an encore endeavour of fusing social media with IT service management. I did this for two reasons. […]
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