What a great month it’s been so far. Not only does Pink 2012 start this weekend, but I’ve been able to spend the past two days training my coworkers in the mysterious art of S***-**w. I will definitely say I love the tool platform, and have an adoration for the tool similar to showing off a […]
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OK, so there’s no secret that I’m working on building gamification into an ITSM tool out there (and vendors, if you’re reading this, I recommend doing the same with your software). So we’re almost ready to go release this thing into the wild, and I swear there’s something I’m missing. But what could it be? […]
What do most people say when they take their company down the path of ITIL or ITSM? It’s “We’re adopting ITIL” or “We’re adopting IT Service Management.” Point being, the phrase “adoption” is commonly used. A few months ago I had a great laugh with my itSMF colleagues over that particular phrase. Someone even wanted […]
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