ITIL® and Me

In the trenches with ITIL and ITSM.

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Ideas for ITIL (17)
Just Another Day (11)
Lessons Learned (34)
Observations (74)
Opinion (60)
People (7)
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Technology (20)
What Others Say (13)

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Browsing Posts in Observations

ITSM Tools – Going Beyond IT?

October 27, 2011 No comments

Nothing like a cold day in Chicago.  Well, it’s cold for the current weather considering it was just 70 degrees a few days; I guess if I lived in the arctic this would be considered warm.  Anyway, I’m in Chicago at the tail end of my S*****w training (sorry, I’m “technically” trying to be vendor […]

Observations, Opinion, Technology none

The 5 Day Assessment…

October 23, 2011 1 comment

Five days down at the new place of work and I’m pretty sure it’s where I need to be as an ITSM practitioner.  Incident Management is at a CMMI level 2 (maybe more 1 ½).  Change Management is something almost entirely different, and I would say that’s the most mature of the processes, and that […]

Ideas for ITIL, Observations none

ITSM Reading List

October 16, 2011 No comments

So tomorrow is my first day at a new place of work. One of the reasons why I took the new job isn’t because it’s an epitome of ITSM and a place where everything is perfect – such a place probably doesn’t exist and sounds terribly boring anyway (I like challenges). So I’m going into […]

Lessons Learned, Observations, Opinion, What Others Say none

Tribute to My (Soon to Be) Former ITSM Coworkers

October 14, 2011 1 comment

So here it is, my last day working at “the hospital,” and of course for some reason my mind does not want me to be lazy and sleep-in (which isn’t fun since I figured I’d sleep in, grab breakfast, show up to work around 10, take a nap, lunch at 11, second lunch at 12:30, […]

Observations, Opinion, People none
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