ITIL® and Me

Since I live in the tech world, I couldn’t not say something about Steve Jobs and his recent passing.  I won’t go into his brilliance or passion, since I’m sure millions are already tweeting/posting such things and his multi-billion status is concrete evidence of his success.  What I will state, is that it was really […]

So, I just returned from a two week trip in Israel and I have to say, it was fantastic. This is also the reason why I’ve been incredibly quiet on my blog lately (sorry to disappoint the conspiracy theorists out there that thought I joined the CIA).  Anyway, I had a great time but I […]

I was recently reminded what I once heard from a CIO of a fairly well-known, multi-billion dollar retail company. Back in January, this CIO stated “We don’t practice ITIL. For us, we follow it more in spirit.” This may not be the exact word-for-word quote, but he specifically did say “ITIL” and “spirit” in the […]