I can’t even recall how many times I’ve been in this situation: A new release goes out and several new features aren’t working properly. Worse yet, existing functionality is now compromised. This was a common occurrence during my incident management days, and I hear about it throughout the IT Service Management world. The absolute worst […]
Browsing Posts in Opinion
****** Non-Spoiler Alert ****** If you’re reading The Phoenix Project and are sitting on the edge of your seat, just waiting to know the outcome, then…feel free to keep reading this post. This is a novel about IT, and there’s certainly no reason to think it doesn’t have a bit (or a lot) of fantasy […]
Dearest Microsoft Outlook, We’ve been together since, wow…it’s been so long I almost can’t remember…at least since the year 2000, when I began my first IT job at Chemical Abstracts. Ok, so we did frolic together a little before that time, but those were personal POP email addresses and it didn’t really count. No, […]
It’s been a while since I’ve written a post, and honestly, it’s because life as a consultant in the ITSM world keeps me damn busy. Alas, it’s that time again where I’m switching employers. Fortunately, and now unfortunately, I had the chance to work with my original “ITSM Crew” from several years ago. Since my […]
Comments