ITIL® and Me

In the trenches with ITIL and ITSM.

Browsing Posts in Opinion

Alright, I know I probably should be vendor neutral and for the most part I think I do a pretty good job keeping my posts that way.  But I also believe in giving credit where credit is due, and so I have to give a big thank you to Brian Vanderhorst over at CA Technologies.  […]

I got invited in on this month’s itSMF’s monthly podcast and it was great.  Unfortunately though, I made some dumb jokes which I’m currently neurotically thinking about – so… since I can’t sleep at 3:30 AM, my mind was racing and I came up with some great thoughts. What’s up with protests in the middle […]

For the past few months I’ve been working on helping my organization implement a new Service Management tool.  Like any similar project, it’s had a share of headaches, stress, cussing, and general consumption of drinks that start with “Captain” or “Grey.”  When we first started down this road of replacing our current ITSM tool (if […]

I love having a blog – it’s a place where I can write my thoughts, opinions, views, experiences, jokes (funny or tasteless), and for today, my most recent analogy.  I see a physician that specializes in integrative medicine, and nothing more than to stay as 100% healthy as possible so I don’t have to deal […]