ITIL® and Me

In the trenches with ITIL and ITSM.

Browsing Posts in Opinion

Last week I had the pleasure of meeting and speaking with George Spalding, one of the co-authors of ITIL v3, Continual Service Improvement.  At one point George made the statement that ITIL is a framework and problems only occur when people treat it as the bible.  I honestly hate that analogy and I’ll admit I’m […]

Last week I was happily listening to the itSMF monthly podcast (http://itunes.apple.com/us/podcast/connect-learn-grow-the-itsmf/id377099874) and the main topic of discussion was about “green IT.”  During the session a good point was made that, unfortunately, the reason for “green IT” initiatives is more related to saving money due to the economy and not actually for environmental concerns.  I […]

Last week I was talking to a vendor representative for a service management tool.  The meeting went pretty well but there was one part that I just had to bite my tongue on because my “matter of fact” personality would have been harsh.  The rep was discussing how the new version of the tool (which […]

If there’s one movie about self-confidence that I love it’s You Don’t Mess with the Zohan. If you have no idea what I’m talking about, go see the movie.  On one hand I absolutely love the cocky attitude portrayed by Adam Sandler, but at the same this is absolutely the worst mentality to have when […]