ITIL® and Me

In the trenches with ITIL and ITSM.

Browsing Posts in Opinion

When I started this blog I somehow thought it was a great idea to use the domain “itilandme” to highlight that it’s purpose is to focus on the ITIL framework.  As much as I love ITIL and enjoy learning more and more each day, I’ve definitely read enough blogs and articles to know that ITIL […]

I was just listening to the itSMF podcast and the topic of marketing and getting the business to understand the value of I.T. services reminded me of a simple, yet important lesson I learned in life.  For a while (during my “what do I want to do for a living” period) I worked for my […]

On Friday I had the privilege to take part in a vendor’s local user group forum (ah heck, I won’t be vendor neutral and just tell you it was with Service-Now.com).  Service-Now showed that their next release will include a specific time management module.  This is a concept that’s not new to me, especially since […]

A few days ago I was talking with my director and he described that ITIL V3 was just too complicated and essentially boiled it down to “V2 keeps it simple with two books, one how to deliver the services and the other how to support them. V3 breaks everything up into five books, which this […]