ITIL® and Me

In the trenches with ITIL and ITSM.

Browsing Posts in Opinion

During the past few days I had the fun and privilege of spending time at two ServiceNow user groups here in Ohio (I recommend not visiting Cleveland in July – the hail is brutal).  After the time of learning about ServiceNow, seeing cool features planned in future releases, and generally talking with my fellow fans […]

It’s been some time since Capita entered into the “joint venture” with the Cabinet Office over ITIL and Prince2, and I just couldn’t help myself but to post a blog entry on the topic.  First, in six months or so, I want to see if my opinion matches what I now think, but more importantly […]

Being a person that works with technology in the 21st century, I just can’t help but draw parallels of my everyday experiences to today’s technological fads. This past Saturday, I was sitting in synagogue and happily enjoying my “unplugged” time (I try to practice the Sabbath Manifesto, even though I’m not always 100% successful) and […]

Last week I had the very fortunate opportunity to attend a ServiceNow user group meeting in Cleveland (yes, the mistake by the lake).  The meeting wasn’t very huge, but I had the chance to see a lot of cool technology thanks to the host.  On top of the great event, it was also hosted in […]