ITIL® and Me

In the trenches with ITIL and ITSM.

Browsing Posts in Opinion

A strange thing happened last week when I sat down with a couple of coworkers to discuss the recent purchase of an IT automation tool.  We didn’t talk about the tool.  Well, we didn’t talk about it beyond a few minutes of stating “awesome, we bought it.”  Instead of discussing the software, we talked about […]

After attending an itSMF event in which we were discussing BYOD, I was a bit annoyed to hear how some companies are forcing policies in which they meter application usage on personal devices.  In my opinion, that goes against the idea of BYOD, and here’s the result of that opinion… Dear Corporation, First, let me […]

Yesterday I had the chance to be a part of the Mobile and Social Product Summit panel at Knowledge 12 hosted by Dan Turchin (@dturchin on Twitter), and a strange thing happened. We didn’t really address any part of “mobile.” I honestly think this was a great injustice and the only way to right this […]

A while ago I was having a conversation with a friend and former colleague in which we were discussing a certain problem related to Change Management (I apologize I’m not ITIL 2011 compliant; I meant change management). See, my friend works as the change manager and she was trying to figure out how to speed […]