ITIL® and Me

In the trenches with ITIL and ITSM.

Browsing Posts in Opinion

A few days ago I finished my second Snappcast with Matt Beran (two in a row!), and after a (very) awkward moment where Matt brought up that he was going to impersonate Chuck Norris in my S***-**w instance, and I gave a failed attempt at mocking the “Senator, you’re no Jack Kennedy” line by stating […]

Shortly after my (what I consider) triumphant success at the Pink Elephant conference last month (you know, that whole gamification thing I yammered on about for a while), I set my nose back to the grindstone and began an encore endeavour of fusing social media with IT service management.  I did this for two reasons. […]

Let me begin by stating that I wasn’t sure if the next iteration would be ITIL V4, ITIL 20xx, or ITIL 7 (after Microsoft’s change in their naming convention that ITIL seems to be following), so I’m taking a gamble and sticking with the M$ pattern in the hopes that I once again can brag […]

Another conference has come and gone and this time I had the privilege to present at the infamous Pink Elephant of 2012.  I’m not sure what one is called when they make such a feat in their life, so I’m going to state that I’m now a “pinkie” in the hopes it catches on and […]