An idiot. OK, let me elaborate on this one for a while. I love tools. Ask my wife and she’ll tell you that I’ll plan a new project just for a chance to buy a new tool (finishing it is another story). When I look at tools I see potential. These are devices that help […]
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What do most people say when they take their company down the path of ITIL or ITSM? It’s “We’re adopting ITIL” or “We’re adopting IT Service Management.” Point being, the phrase “adoption” is commonly used. A few months ago I had a great laugh with my itSMF colleagues over that particular phrase. Someone even wanted […]
I was driving into work this morning and I started to think about how the evolution of technology has culminated into IT being focused about the delivery of services, and not just the technology that drives it. I think it’s a fantastic change since it means IT Service Management (which I happily embrace) is more […]
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