Opinion - ITIL® and Me

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Browsing Posts in Opinion

Buzzwords Buzzwords Everywhere…

December 6, 2011 Michael 4 comments

If you’ve been following me on Twitter you’d know I’m excited about gamification. In fact, I even started this blog post about building gamification into S***-**w and what I was going to do to develop such a module (I may even append that original post to the bottom). On the other hand, a colleague today […]

Observations, Opinion, Rants none

Remember…Don’t F**k Up the Landing

November 7, 2011 Michael No comments

Last week I had to fly out of town on a visit to a remote site (hence why I haven’t blogged lately). During the unloading of the final flight on my way home, I walked past the flight attendants and pilots as they gave their passengers the final thank you and goodbye (you know, when […]

Lessons Learned, Observations, Opinion none

ITSM Tools – Going Beyond IT?

October 27, 2011 Michael No comments

Nothing like a cold day in Chicago. Well, it’s cold for the current weather considering it was just 70 degrees a few days; I guess if I lived in the arctic this would be considered warm. Anyway, I’m in Chicago at the tail end of my S*****w training (sorry, I’m “technically” trying to be vendor […]

Observations, Opinion, Technology none

ITSM Reading List

October 16, 2011 Michael No comments

So tomorrow is my first day at a new place of work. One of the reasons why I took the new job isn’t because it’s an epitome of ITSM and a place where everything is perfect – such a place probably doesn’t exist and sounds terribly boring anyway (I like challenges). So I’m going into […]

Lessons Learned, Observations, Opinion, What Others Say none

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