Take a look at the IT Skeptic’s latest post regarding underspending: http://www.itskeptic.org/why-it-projects-fail-underspend. I’m not going to claim to be a genius, but without even reading the post I knew right away where the underspending is; people. In the post he even mentions how we underspend on changing culture, which is a key success factor if […]
Browsing Posts in What Others Say
The IT Skeptic has a great blog post about discrepancies in the Service Transition and Service Design books about the definition of a Service Owner. I love ITIL, but I’ll definitely agree it’s not perfect. If you’d like to read the post (which I suggest you do) here’s the link: http://www.itskeptic.org/about-itil-service-owner. Once again I’ll ask […]
I came across this recorded session from the ITSMf Fusion conference of 2009. The guest speaker is the CTO of Cook Children’s Hospital in Texas. An exact environment like the one I’m working in – it’s great! I listened to the recording and found that the challenges that we face are the same that Cook […]
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