Just about everywhere I turn there’s some kind of discussion or article about “Changing the Culture.” From one of the latest IT Skeptic’s posts (http://www.itskeptic.org/node/54) there’s a reference to a survey completed by Gartner that shows the number one hurdle of implementing ITIL is due to having to change the culture. Don’t believe me? Here […]
Browsing Posts in What Others Say
I was reading a blog post that tries to answer the question “Is DevOps Subversive?” and my first question was “what is this DevOps thing anyway?” After doing some reading about the subject (check out http://dev2ops.org/blog/2010/2/22/what-is-devops.html) I pretty much came to the conclusion that this is the kind of mentality that ITIL tries to promote […]
I just read the IT Skeptic’s post about how APGM is raising the limit of students for an ITIL v3 intermediate course from 12 to 18. The IT Skeptic makes a very good argument in his blog about how this is degrading ITIL standards and will only hurt the industry (http://www.itskeptic.org/apmg-further-degrade-standards-itil-v3-certificati). I couldn’t agree with […]
I came across another great ITIL posting that has a nice excerpt on the importance of Service Ownership. This fits in perfectly with my current organization because as of now we don’t have the greatest track record on ownership, so when an improvement needs to be made the “blank stare” look is often given. If […]
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