ITIL® and Me

In the trenches with ITIL and ITSM.

Categories

Ideas for ITIL (17)
Just Another Day (11)
Lessons Learned (34)
Observations (74)
Opinion (60)
People (7)
Rants (28)
Technology (20)
What Others Say (13)

WP Cumulus Flash tag cloud by Roy Tanck and Luke Morton requires Flash Player 9 or better.

Browsing Posts in People

CIO Forum Planned for January 20th – Don’t Miss out!

January 11, 2011 No comments

The itSMF Central Ohio LIG is hosting a great event on Thursday, January 20th.  “HOW DOES IT ADD VALUE To The BUSINESS – Providing Value to the Business in a Lean Economy.” In today’s economy getting “the business” to see the value in IT is a tough challenge (which can be helped with marketing, by […]

People none

What Howard Stern and IT Service Management Have in Common…

October 18, 2010 1 comment

My wife loves Howard Stern.  In fact if I were to guess one of her top 5 tragedies in life, I would undoubtedly be correct in saying it would be Stern’s retirement from radio.  So what does the self-proclaimed King of All Media have to do with IT?  Let me paint you a picture about […]

Opinion, People none

ITIL Service Owner and Accountability

June 23, 2010 No comments

I’ve been working to help a coworker resolve an issue on a Service that’s involved with multiple systems.  At one point an email was sent from an analyst and they gave the “it’s not me” response.  This is where Customer Service suffers at the hands of the “not my department” mentality.  Too often analysts/programmers/support staff […]

Just Another Day, Lessons Learned, People none
Powered by WordPress Web Design by SRS Solutions © 2024 ITIL® and Me Design by SRS Solutions