ITIL® and Me

In the trenches with ITIL and ITSM.

Browsing Posts in Rants

Last week I had the very fortunate opportunity to attend a ServiceNow user group meeting in Cleveland (yes, the mistake by the lake).  The meeting wasn’t very huge, but I had the chance to see a lot of cool technology thanks to the host.  On top of the great event, it was also hosted in […]

That’s it…I have had enough! Enough of “the cloud,” enough of the “SaaS,” or “IaaS,” or “PaaS,” or whatever funky initials (I don’t think they’re technically acronyms) you want to throw out there with over dramatized capitalization of the first and last letters. And yes “social media,” I am done with you too. You’ve been […]

How quickly time has passed.  It seems like it was only a few months ago in which I was a youthful and naive ITSM practitioner, recently hired on to work as a ServiceNow (I’ll miss you hyphen) administrator and ready to go out and make a name for myself in the ITSM space.  Oh wait, […]

After attending an itSMF event in which we were discussing BYOD, I was a bit annoyed to hear how some companies are forcing policies in which they meter application usage on personal devices.  In my opinion, that goes against the idea of BYOD, and here’s the result of that opinion… Dear Corporation, First, let me […]