ITIL® and Me

In the trenches with ITIL and ITSM.

Browsing Posts in Rants

Dear beloved readers (both of you), I have a confession to make.  As much as I’ve attempted to try and live the life that I preach, I failed in one facet that I hold in high regard.  I haven’t been 100% completely transparent in my ITSM dealings with software and service suppliers.  The reason for […]

You’ll have to pardon me if this blog article is a bit of a rant, but it will be one so I’ll warn you in case you’d rather spend a few minutes watching the next famous furry animal make some dumb face on Youtube (I still crack up at the dramatic look video). During the […]

What a great month it’s been so far.  Not only does Pink 2012 start this weekend, but I’ve been able to spend the past two days training my coworkers in the mysterious art of S***-**w.  I will definitely say I love the tool platform, and have an adoration for the tool similar to showing off a […]

I’ve been wanting to write a blog post dealing more with “what we can really learn” from Social Media, and then I read this:  Social ITSM – A Skeptical View.  Needless to say, I immediately had two thoughts after reading the article.  The first one went along the lines of “damn, this guy knows how […]