Just like every other IT blogger out there, it’s time for my “goodbye to 2011” post. So here goes… See ya 2011, don’t let the door hit ya on the way out! Did you really expect anything more from me? I think I posted pretty much the same thing last year; no recaps, no disappointing […]
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What do most people say when they take their company down the path of ITIL or ITSM? It’s “We’re adopting ITIL” or “We’re adopting IT Service Management.” Point being, the phrase “adoption” is commonly used. A few months ago I had a great laugh with my itSMF colleagues over that particular phrase. Someone even wanted […]
I was driving into work this morning and I started to think about how the evolution of technology has culminated into IT being focused about the delivery of services, and not just the technology that drives it. I think it’s a fantastic change since it means IT Service Management (which I happily embrace) is more […]
If you’ve been following me on Twitter you’d know I’m excited about gamification. In fact, I even started this blog post about building gamification into S***-**w and what I was going to do to develop such a module (I may even append that original post to the bottom). On the other hand, a colleague today […]
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