Rants - ITIL® and Me

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Vendors: Want my business? Give away good pens.

March 3, 2011 Michael No comments

As I mentioned a few times over, we recently purchased a new Service Management tool (and as I’ve also mentioned, I think the implementation is driving me to drink – more than usual). So I was sitting at my coworker’s desk and I noticed she had a pen given to her by an ITSM vendor, […]

Rants none

Vendors: Why Try to Impress Me With What Others Have Already Done?

December 22, 2010 Michael No comments

Last week I was talking to a vendor representative for a service management tool. The meeting went pretty well but there was one part that I just had to bite my tongue on because my “matter of fact” personality would have been harsh. The rep was discussing how the new version of the tool (which […]

Observations, Opinion, Rants none

Example of ITIL in Children’s Healthcare – Cook Children’s Hospital

August 18, 2010 Michael No comments

I came across this recorded session from the ITSMf Fusion conference of 2009. The guest speaker is the CTO of Cook Children’s Hospital in Texas. An exact environment like the one I’m working in – it’s great! I listened to the recording and found that the challenges that we face are the same that Cook […]

Rants, What Others Say none

Beware of the Bubble Culture

July 4, 2010 Michael No comments

I’ll keep this post short and to the point; beware of the “Bubble Culture.” My manager also referred to this as “The Silo’s,” but even though a silo may be a better metaphor, I like the idea of bubbles. First, the word “bubble” is just more fun to say, and second, as difficult as it […]

Observations, Rants none

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