I was driving into work this morning and I started to think about how the evolution of technology has culminated into IT being focused about the delivery of services, and not just the technology that drives it. I think it’s a fantastic change since it means IT Service Management (which I happily embrace) is more […]
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Yesterday, one of my colleagues pointed me to a very interesting case study surrounding a person that leveraged Twitter as a way to seek medical attention. You can read the article here http://advancingyourhealth.org/highlights/2011/04/27/can-twitter-help-save-lives-a-health-care-social-media-case-study-part-i/, but I’ll also give a quick synopsis: A grandmother had major health problems and the hospital in South Georgia was not able […]
Right now my department is looking to find a replacement for its current ITSM tool. What I’ve noticed is that a lot of the tools out there are showing off “quick step” or “single step” functionality. These hot new features make life a lot easier as they take common tasks and integrate the results into […]
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