I came across another great ITIL posting that has a nice excerpt on the importance of Service Ownership. This fits in perfectly with my current organization because as of now we don’t have the greatest track record on ownership, so when an improvement needs to be made the “blank stare” look is often given. If you’ve also ever heard of Lean Principles, then you also know that this article has a good point that things should be as simple and concise as possible. I definitely recommend this as a good read. http://blogs.pinkelephant.com/index.php?/troy/using_lean_principles_for_effective_continual_service_improvement/

avatar

Started working in IT in 1999 as a support desk analyst as a way to help pay for food during college. Studied Electrical Engineering for two years before realizing biochemistry was more fun than differential equations, and so ultimately graduated with a Biology degree in 2006. Having (reluctantly) failed at getting accepted into dental school, embraced working in IT and has gone broke becoming an ITIL Expert. Likes to jog, sing camp songs, quote Mel Brooks movie lines and make dumb jokes and loves working for an Israeli tech company where December 25th is a regular work day.