When I started this blog I somehow thought it was a great idea to use the domain “itilandme” to highlight that it’s purpose is to focus on the ITIL framework.  As much as I love ITIL and enjoy learning more and more each day, I’ve definitely read enough blogs and articles to know that ITIL is not the gospel when it comes to IT Service Management.  It’s definitely the most in-depth framework out there and I still plan on obtaining my V3 Expert accreditation, but in a practical sense I’ve learned that it’s best to use any framework/methodology/technique to get IT to achieve its goals and the goals of the business.  I definitely don’t intend to knock ITIL and I still hold the belief that it’s core function is to improve IT Services (which is why I hate posts that state the CMDB is the heart of ITIL http://www.itskeptic.org/heart-itil-service-catalogue), but ITIL has deficiencies that a different set of processes and knowledge can help overcome.  At the same time I’m sure ITIL compensates for the shortcomings of other methodologies out there.  At the end of the day ITIL, MOF, Lean, ITIL-lite, etc., all are meant to bring value out of the use of technology, and that’s what I care about the most.

avatar

Started working in IT in 1999 as a support desk analyst as a way to help pay for food during college. Studied Electrical Engineering for two years before realizing biochemistry was more fun than differential equations, and so ultimately graduated with a Biology degree in 2006. Having (reluctantly) failed at getting accepted into dental school, embraced working in IT and has gone broke becoming an ITIL Expert. Likes to jog, sing camp songs, quote Mel Brooks movie lines and make dumb jokes and loves working for an Israeli tech company where December 25th is a regular work day.