I subscribe to The IT Skeptic since I don’t believe that ITIL is the end all, be all answers to I.T. processes.  Don’t get me wrong, I love it, but I just don’t believe in “drinking the coolaid” of any belief or methodology and even though I refer to my Service Operations book as 1/5th of the bible, I still keep in mind that ITIL is a framework and allows flexibility in its application.

On that note; here’s an interesting post regarding someone that’s asking a “is it too good to be true” question when it comes to implementing an out of the box ITIL tool.  Since my I.T. department is also looking at the same kind of technology I couldn’t pass up some of the sarcasm when it comes to the posting.  The big lesson I learned after reading this post is that there’s no point in migrating to a new tool if you’re only changing technology; the processes need to be changed as well or else you’ll just end up in the same boat.  Without further ado, here’s the post.  Happy reading!  http://www.itskeptic.org/node/1873.

avatar

Started working in IT in 1999 as a support desk analyst as a way to help pay for food during college. Studied Electrical Engineering for two years before realizing biochemistry was more fun than differential equations, and so ultimately graduated with a Biology degree in 2006. Having (reluctantly) failed at getting accepted into dental school, embraced working in IT and has gone broke becoming an ITIL Expert. Likes to jog, sing camp songs, quote Mel Brooks movie lines and make dumb jokes and loves working for an Israeli tech company where December 25th is a regular work day.