It’s been about a year now since the new director with ITIL experience started here and as I think back to the different road maps and plans for changes I realize that this organization moves at a very, very, very slow pace.  So slow that often it doesn’t even feel like much progress has been made in the initiatives to improve Change Management or to help reduce Incidents by pushing for more Problem Management.  I think it’s even been over a year and a half since I sat down with our CIO and went through all the benefits of Event Management and how great it would be to proactively monitor our environment.  The point of this post isn’t to rant about the difficulties in implementing ITIL but rather the difficult realization that changes can only be made at the fastest possible pace that the environment allows.  The director I work for is fantastically influential and has great leadership skills with getting people to see the benefit in ITIL, but not even the greatest of leaders can inspire everyone to jump on the race car of change; sometimes the best you can do is get people to reluctantly clamor onto the snail of change and hope that evolution turns that snail into a cheetah.  Either way my lesson learned from the past year is to set the pace for what the environment can handle.  Too slow and the only thing left to feel will be frustration.  Too fast and there will be way too much resistance to make any progress.  It’s a fine line and apparently the successful ITIL practitioners are those that know how to delicately keep their balance while walking along it.

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Started working in IT in 1999 as a support desk analyst as a way to help pay for food during college. Studied Electrical Engineering for two years before realizing biochemistry was more fun than differential equations, and so ultimately graduated with a Biology degree in 2006. Having (reluctantly) failed at getting accepted into dental school, embraced working in IT and has gone broke becoming an ITIL Expert. Likes to jog, sing camp songs, quote Mel Brooks movie lines and make dumb jokes and loves working for an Israeli tech company where December 25th is a regular work day.