OK, so I’ve been busy – but that doesn’t mean I haven’t thought up some content that I would love to post.  We’re getting closer to putting in our new Service Management tool and with any project, we’re running into the usual resistance, complaining, etc.  It was during this time that my boss made a statement of “I don’t care.”  As soon as she said it, wheels in my skull started to turn.  Here’s what care really means:

I don’t Complain.  This project is to help the department and organization grow.  Yes it will be painful, but complaining won’t get you anywhere.

I don’t Argue.  What is this, 2nd grade?  Sure there will be conflicts, but find solutions.

I don’t Resist.  I’ll admit that I don’t like change – I’m happy in my cozy little delusional world and I don’t want anything to spoil it.  Unfortunately, in the real world, change is constant and resisting will only hinder progress (damn, now I have to change).

I don’t Excuse. There shouldn’t be any excuses. Yes, someone can say “I messed up” and people can get over it, but that doesn’t mean accountability is out the window.

There it is, spelled out for you in black and white (or cyan and magenta, depending on your browser formatting).  I’m sorry that I added another acronym to your life, but unfortunately we live in an ARE (acronym rich environment).  Sorry – couldn’t help myself on that one either.

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Started working in IT in 1999 as a support desk analyst as a way to help pay for food during college. Studied Electrical Engineering for two years before realizing biochemistry was more fun than differential equations, and so ultimately graduated with a Biology degree in 2006. Having (reluctantly) failed at getting accepted into dental school, embraced working in IT and has gone broke becoming an ITIL Expert. Likes to jog, sing camp songs, quote Mel Brooks movie lines and make dumb jokes and loves working for an Israeli tech company where December 25th is a regular work day.