Nothing.

OK, I considered ending my blog post here, but I guess I should go into some more detail:  Almost nothing.

Satisfied?  Not yet?  Fine, I’ll go into even more detail:  The refresh of ITIL really won’t have any impact to my life and I imagine, with the exception of those currently studying for ITIL certifications, the refresh won’t impact many others as well.  ITIL V3 just wasn’t quite ready to come into the world and could have benefited from a few more years in the oven (4 years to be exact).  Is the ITIL 2011 refresh perfect?  Without a doubt, and without even reading details of the changes, I can say “no.”  But there’s a fine line between being perfect, and being ready for publication, and the constant “refreshes” indicates ITIL V3 wasn’t ready for publication in 2007.

I am still annoyed that I just passed the MALC and can finally claim to be an expert in something (yay me!), but when I consider the amount of time I could spend complaining about the refresh, I realize I have better things to do.  So, there’s a few more changes.  And yes, I’m pissed I’ll have to repurchase Service Strategy (at least they unofficially admitted they missed the boat on that one), but since I live in a world of technology I guess it’s only fitting that immediately after I obtain something, it’s already yesterday’s news.

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Started working in IT in 1999 as a support desk analyst as a way to help pay for food during college. Studied Electrical Engineering for two years before realizing biochemistry was more fun than differential equations, and so ultimately graduated with a Biology degree in 2006. Having (reluctantly) failed at getting accepted into dental school, embraced working in IT and has gone broke becoming an ITIL Expert. Likes to jog, sing camp songs, quote Mel Brooks movie lines and make dumb jokes and loves working for an Israeli tech company where December 25th is a regular work day.