If there’s one movie about self-confidence that I love it’s You Don’t Mess with the Zohan. If you have no idea what I’m talking about, go see the movie.  On one hand I absolutely love the cocky attitude portrayed by Adam Sandler, but at the same this is absolutely the worst mentality to have when it comes to IT Service Management, and since I’m reviewing Continual Service Improvement, I found a great topic for blogging.

Ok, so I bet you’re thinking “gee, thanks Michael, now you want me to have an inferiority complex?”  Of course I don’t!  But people in my work-place, like others out there, probably never have a thought that the entire IT department could be outsourced.  I work at a hospital and replacing an IT department wouldn’t be realistic, but having a mentality of business security really wipes away motivation and reason for Continual Service Improvement.  It’s true other motivating factors can be implemented, such as performance reviews and pay bonuses, but there’s really nothing scarier than the prospect of an any department being wiped away by a competing body, and this is the importance of treating IT as its own business entity.  And besides, you never know when the key business executives may find an opportunity to downsize or remove your IT department, so why take the risk?

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Started working in IT in 1999 as a support desk analyst as a way to help pay for food during college. Studied Electrical Engineering for two years before realizing biochemistry was more fun than differential equations, and so ultimately graduated with a Biology degree in 2006. Having (reluctantly) failed at getting accepted into dental school, embraced working in IT and has gone broke becoming an ITIL Expert. Likes to jog, sing camp songs, quote Mel Brooks movie lines and make dumb jokes and loves working for an Israeli tech company where December 25th is a regular work day.