I came across this recorded session from the ITSMf Fusion conference of 2009.  The guest speaker is the CTO of Cook Children’s Hospital in Texas.  An exact environment like the one I’m working in – it’s great!  I listened to the recording and found that the challenges that we face are the same that Cook Hospital had to face.  Here’s the link to the recording if you want to understand ITIL in my organization.  The difference between Cook Hospital and my organization is that they’re overcoming their challenges while we’re still working on ours.

http://rmitsmf.squarespace.com/storage/1319-66%20lessons%20learned%20itil%20in%20children%20health%20care.mp3

avatar

Started working in IT in 1999 as a support desk analyst as a way to help pay for food during college. Studied Electrical Engineering for two years before realizing biochemistry was more fun than differential equations, and so ultimately graduated with a Biology degree in 2006. Having (reluctantly) failed at getting accepted into dental school, embraced working in IT and has gone broke becoming an ITIL Expert. Likes to jog, sing camp songs, quote Mel Brooks movie lines and make dumb jokes and loves working for an Israeli tech company where December 25th is a regular work day.