I like to give credit where credit is due. For helping me continue my doughnut addiction…Thank you to CA Technologies!
doughnuts from CA
UPDATE: I’m a little bummed, but this got rescheduled to 11 PM EDT this Friday.
If only there was a place for me. A place where I could find others that not only were bright, but like to…no…love to, talk. Oh wait. There is!
OK, so maybe the “bright” part is a little debatable, but for those that know me it’s true that I definitely love to talk. Shutting-up, no. Talking, yes. This is why I’m very excited for my first presentation on BrightTalk. So if you have a few minutes on Wednesday, feel free to drop on by and listen to my enthralling talk on Social Media.
Nothing.
OK, I considered ending my blog post here, but I guess I should go into some more detail: Almost nothing.
Satisfied? Not yet? Fine, I’ll go into even more detail: The refresh of ITIL really won’t have any impact to my life and I imagine, with the exception of those currently studying for ITIL certifications, the refresh won’t impact many others as well. ITIL V3 just wasn’t quite ready to come into the world and could have benefited from a few more years in the oven (4 years to be exact). Is the ITIL 2011 refresh perfect? Without a doubt, and without even reading details of the changes, I can say “no.” But there’s a fine line between being perfect, and being ready for publication, and the constant “refreshes” indicates ITIL V3 wasn’t ready for publication in 2007.
I am still annoyed that I just passed the MALC and can finally claim to be an expert in something (yay me!), but when I consider the amount of time I could spend complaining about the refresh, I realize I have better things to do. So, there’s a few more changes. And yes, I’m pissed I’ll have to repurchase Service Strategy (at least they unofficially admitted they missed the boat on that one), but since I live in a world of technology I guess it’s only fitting that immediately after I obtain something, it’s already yesterday’s news.
I’m probably one of the worst people when it comes to self-promotion. But, in this case I’m not promoting myself; I’m promoting the Central Ohio LIG of itSMF (yes, I do other activities in my very minimal free time). So, next Thursday is our next LIG meeting and we’ll have one topic which keenly piques my interest – Issues and Best Practices for Measuring the Value of IT Services Management Methodologies. The reason for my “keen” interest? I haven’t been silent on expressing my opinion that IT Service Management needs to provide positive value. So how do you know your ITSM initiatives are providing value? By measuring them, of course (duh). So if you’ll be in the Central Ohio region, or maybe want to travel to the Central Ohio region on the 28th, then please, register for this LIG event – http://co.itsmfusa.org/?q=content/issues-and-best-practices-measuring-value-it-services-management-methodologies.
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